Frequently Asked Questions

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The car can be booked by phone, e-mail or online, as well as by visiting our office. Central office of Hertz in Armenia is located at 5/1 Zakian Street, Yerevan.

Renting a car requires a valid passport and a driving license with a term of validity of at least one year. Your data in the driving license must be written in Latin letters.

Reservations are only for certain categories of vehicle and not on the specific model. However, we try to take into consideration your preferences when booking.

No, there are no logos or advertising signs on the cars.

The minimum age of a driver able to rent a car is 21.

You can pay the rent with credit cards (AMEX, VISA, Mastercard, JCB, MIR) or you can pay with cash.

You can change your booking by contacting one of our agents by e-mail or by phone.

Yes, you will have an unlimited mileage when renting a car from Hertz in Armenia.

Our additional services include: transfers, driver service, portable Wi-Fi, child seats child boosters, additional driver service, permission to cross into Georgia and delivery of the car to a place of your choosing.

You can book additional services by the phone, e-mail or online, otherwise you can visit our office.

After the baggage claim inside the Arrivals Hall an employee of Hertz will be waiting for you with a sign with your name on it.

If you indicated the flight number during booking, our employee will be informed about the delay of your flight and will arrive at the airport by the time of your arrival.

Yes, you can drive the car outside the borders of Armenia, but only on the territory of Georgia. It’s necessary to warn the employees of Hertz Armenia about that in advance and get a corresponding permission.

Hertz in Armenia provides two types of insurance: standard package, full package. The standard package is included in the rent price. The full insurance package includes the standard insurance, but in this case the sum of not covered liability is equal to zero.

In case of an accident its necessary to stop the car and inform Hertz Armenia. All necessary contact information will be given to you when picking up the car.

In the case of any damage or any kind of a technical problem with the car you will need to contact our office for further instructions.

Yes, it's possible, but in this case there will be a location charge depending on the place of the reception and delivery of the car.

Yes, you can hand the car over at the central office of Hertz in Georgia. But you have to warn about that in advance and get confirmation from the employees of Hertz in Armenia.

The car should be clean and with a full tank of petrol.

In case the delivery of the car is delayed by less than 3 hours, there is an additional fee- 5000 AMD per hour. In case the delivery of the car is delayed for more than 3 hours, there is an additional fee equivalent to a full days rent.

The period of repayment depends on the clients bank, so we can not determine the exact date of return. However, the repayment period of the blocked money is approximately from 7-14 days.

If you have another questions, you can write to our e-mail, or call us on the phone +371 480 485.